Our Commitment
At Thunderbird Plumbing, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or utilize our plumbing services in the Greater Victoria area.
Information We Collect
We collect personal information that you voluntarily provide to us when you fill out a contact form, request a quote, book an appointment, or communicate with us directly. This information typically includes your name, email address, phone number, and physical home address or service location. We may also automatically collect non-personally identifiable information about your interaction with our website, such as your IP address, browser type, and pages visited, to help us analyze site traffic and improve our digital presence.
How We Use Your Information
The personal information we collect is used strictly to provide and improve our plumbing services. We use your details to schedule appointments, dispatch technicians to your location, process payments, respond to customer service inquiries, and communicate important updates regarding your service requests.
Information Sharing and Disclosure
Thunderbird Plumbing does not sell, trade, or rent your personal identification information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
Data Security
We adopt industry-standard data collection, storage, and processing practices alongside robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your navigation on our site. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Changes to This Privacy Policy
Thunderbird Plumbing reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our business, please contact us at:
Thunderbird Plumbing
4-410 Garbally Rd. Victoria, BC V8T 2K1
Phone: 250-514-4044
Email: info@thunderbirdplumbing.ca
